Terms of Service

Last updated 22 October 2026.

About the service

Family Legacy+ is a business of IDFGlobal Digital Frontier Limited, registered in Hong Kong, Business Registration Number 53558739. We research family histories and create illustrated heritage books and fine-art framed artwork. Contact enquiries@familylegacy.plus.

Your commission

Your agreed written quotation or commission agreement confirms deliverables, research time, number of generations sought, refinement rounds, price, shipping and expected timing. Additional work and archive charges are only incurred after a written quote is approved.

Historical evidence

Some historical records are lost, incomplete or were never kept. We cannot guarantee the depth of ancestry discovered. Connections are graded Documented, Strongly Supported or Unconfirmed. Period costumes and ancestor portraits are artistic interpretations except where genuine historical photographs survive. We do not invent family connections.

Payments and approval

All prices are in US dollars. The founding Research + Portrait commission is US$888, paid as US$288 on starting and US$600 after approving the artwork, before printing and framing. Other commissions follow their agreed quotation. Research beyond included hours and international shipping or import charges are agreed before proceeding.

Cancellation

A founding client cancelling within seven days of paying and before research begins receives a full US$288 refund. After research starts the deposit pays for work already undertaken, and a written summary of findings is supplied. If the client does not pay the balance after approval, printing and framing do not go ahead. The Refund and Cancellation page gives more detail. Mandatory rights under applicable law remain unaffected.

Family privacy and publication

Family materials remain yours and are used to undertake your commission. Public case studies and testimonials require your written approval. Living relatives who have not agreed are not publicly identified; children require parent or guardian consent. Founding families receive a discounted commission in exchange for sharing an approved case study and an honest account of their experience. Your testimonial may be positive or negative. You may withdraw a case study later, with online material removed within 30 days; distributed printed copies cannot be recalled.

Timing and delivery

Most commissions take around four to six weeks from receipt of the deposit and family materials to delivery, subject to archival availability and production. Shipping is quoted before work begins. If you have an important date, tell us before ordering so we can assess it.

Questions

Contact enquiries@familylegacy.plus. A signed family commission agreement establishes the specific terms of that project, subject to mandatory consumer protection rules.