Refund and Cancellation

Last updated 22 October 2026.

Founding commission payments

The founding price is US$888, paid as a US$288 deposit on signing and a US$600 balance after artwork approval and before printing and framing.

Cancel in the first seven days

If you cancel within seven days of paying the deposit and before research begins, we refund the US$288 deposit in full.

Cancel after research begins

Once research has begun, the deposit is retained to cover work carried out and you receive a written summary of findings to date.

After approving the artwork

The balance is due only once the final artwork is approved. If you do not pay it, no work is printed or framed, and you keep the research summary.

Additional services and shipping

Research beyond the included hours, specialist archive charges, international shipping and import charges are quoted before work proceeds. No unexpected charges will be added.

Withdrawal of public case studies

You may request removal of your case study at any time. We will remove website and social-media material within 30 days, although printed material already distributed cannot be recalled. Your founding price remains unchanged.

Any mandatory rights under applicable law remain unaffected. Contact enquiries@familylegacy.plus for assistance.