Privacy Policy
Family Legacy+ Privacy Policy
22 October 2026
1. Who we are
Family Legacy+ researches family histories and turns them into illustrated books and framed artwork. This policy explains what personal information we collect, how we use it, and the choices you have.
Family Legacy+ is a business of IDFGlobal Digital Frontier Limited, a private company registered in Hong Kong (Business Registration Number 53558739), with its registered office at Room 1007, Pakpolee Commercial Centre, 1A Sai Yeung Choi Street South, Mongkok, Kowloon, Hong Kong. IDFGlobal Digital Frontier Limited is responsible for your personal information. Our founder, Gavin Crombie, works from Chengdu, China.
For any privacy question or request, contact us at privacy@familylegacy.plus. We aim to reply within 7 days.
We respect the privacy laws of the countries where our clients live, including Hong Kong, Australia, New Zealand, the United Kingdom, the European Union and China.
2. What we collect
| When | What we collect |
|---|---|
| You send an enquiry | Your name, email, country, family names, who the piece is for, any occasion or date, what you tell us about your story, and how you heard about us |
| You commission us | Your postal address and phone number for delivery, and the correspondence between us |
| You share family material | Family trees, photographs, documents, memories and details of relatives, living and deceased |
| You pay us | Payment confirmations and amounts. Card and account details are handled by PayPal, Wise, Alipay or WeChat Pay; we never see or store them |
| You visit our website | Technical information such as browser type and pages visited, only where you accept analytics cookies |
We also gather information about your ancestors from public and archival records, such as parish registers, civil records and local histories.
3. How we use it
We use your information only to:
- Reply to your enquiry and discuss a possible commission
- Carry out your family research and create your book and artwork
- Take payments, arrange printing and framing, and deliver your order
- Keep records we are required to keep for tax and accounting
- Publish a case study about your family, only if you have agreed in writing
- Understand how visitors use our website, only if you accept analytics cookies
We will only send you news or offers if you ask to receive them, and you can stop them at any time. We never sell your information or share it with anyone for their own marketing.
For clients in the UK and EU, our legal grounds are: carrying out the contract with you, your consent (for case studies, marketing and cookies), and our legitimate interest in replying to enquiries and running our business.
4. Who we share it with
We share only what each partner needs to do their part:
| Partner | Why | What they receive |
|---|---|---|
| Fine-art printing and framing studio | To print and frame your artwork | The artwork file and book files only |
| Book printer | To print your heritage book | The book files only |
| Shipping and logistics provider | To deliver your order | Your name, delivery address and phone number |
| PayPal, Wise, Alipay, WeChat Pay | To process your payments | Information you give them directly, under their own privacy policies |
| Website host and email provider | To run our website and email | Enquiry form submissions and correspondence |
Our research team, including family members who assist with research and translation, may see your family material while working on your commission. Everyone who works with us is required to keep it confidential.
We may disclose information if the law requires it.
5. Where your information is kept, and how it is protected
Family Legacy+ is operated from Hong Kong and mainland China, and our website is hosted in the United States. This means your information is transferred to, and stored in, countries that may have different privacy laws from your own. By sending us an enquiry or commissioning us, you understand that your information will be handled in this way. We protect it to the standard described in this policy wherever it is held.
We keep your information secure by:
- Storing files in password-protected accounts with two-step verification
- Limiting access to the people working on your commission
- Sending print files to printers without your personal contact details
- Using encrypted connections on our website
No system is completely secure. If a breach ever affected your information, we would tell you promptly and take steps to limit any harm.
6. Family history, living relatives and children
Family research naturally involves people other than you. We take particular care with them.
- Living relatives. When you share details of living relatives, please make sure they would be comfortable with this. You decide how living family members are named and shown in your book and artwork.
- Children. We do not knowingly collect information directly from anyone under 18. Where children are included in a family book or artwork, this is at the request of their parent or guardian.
- Case studies. We only publish a family’s story with written approval from the client. We never publish the names, photographs or details of living people who have not agreed, and we never publish a child’s details without a parent or guardian’s consent.
- Your family material. Photographs and documents you share remain yours. We use them only for your commission and any case study you approve.
7. How long we keep it
| Information | How long we keep it |
|---|---|
| Enquiries that do not become commissions | 2 years, then deleted |
| Commission records, research and correspondence | 7 years after completion, so we can answer questions or supply extra copies |
| Final artwork and book files | Kept until you ask us to delete them, so reprints remain possible |
| Payment and invoice records | As long as tax law requires |
| Published case studies | Until you ask us to remove them |
You can ask us to delete your information sooner, except where we must keep it by law.
8. Your rights and choices
You can ask us at any time to:
- See the personal information we hold about you
- Correct anything that is wrong
- Delete your information, where we are not required to keep it
- Withdraw consent for a case study, marketing or cookies
- Receive a copy of your information in a usable format
Email privacy@familylegacy.plus and we will respond within 30 days. If you are not satisfied with our response, you can complain to the privacy regulator in your country, such as the Office of the Privacy Commissioner for Personal Data in Hong Kong, the Office of the Australian Information Commissioner, the New Zealand Privacy Commissioner or the UK Information Commissioner’s Office.
Cookies
Our website uses necessary cookies to work properly and to remember your cookie choices. We only use analytics or other optional cookies if you accept them in our cookie banner. You can change your choice at any time using the cookie icon on the website.
Changes to this policy
If we change this policy, we will update the date at the top of this page. Significant changes will be highlighted on our website.